Frequently Asked Questions

For Clients
For Advisors
  • PivotPlanet connects people who are exploring new careers or honing existing skills with expert advisors working in hundreds of professions for affordable, live, one-on-one video or phone sessions.

    PivotPlanet goes beyond connecting online, career coaching or corporate outplacement.

    PivotPlanet advisors offer real-life career experiences.

    This could be the most valuable time you ever spend online. PivotPlanet gives you one-on-one access to experts doing what you're aspiring to do -- advisors who will answer your questions and share their knowledge.

    So, how does it work? Here are answers to some frequently asked questions.


    How do I meet with my PivotPlanet advisor?

    You have three options — you can choose any one of them for each session:

    • - Phone (land, mobile or voice-only Skype)
    • - Video (Skype, FaceTime (if you and your advisor are both Apple users) or another video method of your and your advisor's choice)
    • - In-person full-day or half-day mentorship sessions at your advisor's place of work

    How much does it cost?

    Most one-hour sessions range from $40 to $125. In-person sessions start at $250.

    How do I find the right advisor?

    Use the keyword search on the PivotPlanet.com home page to describe the type of work you want to explore, and choose from the list of advisors resulting from your search. You can also browse our advisors by career type and job title. Compare advisors by reading their biographies, watching their videos, scanning their photo galleries and reading client reviews. And, you can even ask an advisor a question via their profile page free of charge.

    How do I know PivotPlanet advisors are reputable experts?

    PivotPlanet carefully selects our expert advisors. We require our advisors to be successful, full-time professionals in their careers for a minimum of five years before they join PivotPlanet. We research each advisor's work history, references and online presence. We also reserve the right to conduct background checks on advisors. PivotPlanet advisors are the real deal.

    What do I have to do to schedule my conference with a PivotPlanet advisor?

    You just need to follow five easy steps:

    1. Set up a PivotPlanet account and link it to your Facebook or LinkedIn profile.
    2. Send a message to the advisor requesting a one-hour live video or phone conference, and provide up to 10 times and dates that work for your schedule. (If you request a full-day or half-day mentorship session, you'll work directly with PivotPlanet to schedule your meeting.)
    3. The advisor will suggest three one-hour time slots for the conference based on your preferences.
    4. Accept and book one of the suggested time slots.
    5. Connect with your advisor for your video or phone conference via Skype, FaceTime or another method of your choice. Easy!

    What if I'm not tech savvy?

    No problem. The easiest option is to choose a voice conference, conducted via your home or mobile phone number. You can also have voice-only calls via Skype [Click here to download Skype]. Video conferences can take place via Skype, FaceTime or any other video conference service - you'll work with your advisor to pick the method that's best for you both. If you are planning a video conference, you'll need broadband Internet service, a camera on your computer, and software such as Skype.

    What are the system requirements?

    To have a video conference with an advisor, you'll need video conferencing software such as Skype [Click here to download Skype], a webcam, a microphone and speakers. For a voice conference, you can either use Skype with your computer's microphone and speakers, or your personal phone.

    For Mac users, we support Chrome, Firefox and Safari. For Microsoft Windows users, we support Firefox, Chrome and Internet Explorer 8 and Internet Explorer 9. We strongly recommend that you update your web browser to the latest version:

    Do I need to share my email, phone number or Skype address?

    Your email address will be shared with your advisor such that you may set up your phone or video conference. The contact information you share to conduct that conference is up to you – it can be your Skype ID, your FaceTime address or your phone number. Your email address will be shared only with your advisor, and only after your conference has been acknowledged by the advisor, booked and paid for.

    Is this like career, life or executive coaching?

    No. Career, life and executive coaches help you focus your skills and strengths in the right direction, but they do not work in the actual profession(s) you're exploring. PivotPlanet advisors work in the same career you're exploring. They've been there and done that. Your time with them is a reality check that is hard to get anywhere else.

    Should I have a list of questions prepared for my advisor?

    Although your advisor will have a baseline of information to cover with you each session, you should come fully prepared with your list of questions. This is your time. You will get out of it what you put into it. Make it count.

    Will I be able to publicly rate my PivotPlanet advisor after our session?

    Absolutely! And they will love to see your comments and feedback.

    What if my advisor or I am late for a session?

    We use the "personal trainer" model for dealing with tardiness or cancelation. If you are more than 15 minutes late or you cancel within an hour of your session with your advisor, you lose that session. If you are late, your advisor is not obligated to wait more than 15 minutes for you. Nor do they need to credit you for their valuable time. So be on time!

    The same is expected of PivotPlanet advisors. If an advisor is more than 15 minutes late or cancels within an hour of your session, they will reschedule with you and make up any additional lost time and then some. We recommend advisors provide an additional 30 minutes of pro bono consultation for being late or canceling at the last minute.

    There are exceptions to every rule. If an emergency occurs, both parties should be accommodating and use good sense.

    If I establish a working relationship with my advisor, should I continue to use PivotPlanet to communicate with them?

    Yes. We look forward to an ongoing relationship with you!

    Have other questions we didn't answer here?

    Please email us at hello@pivotplanet.com or call us toll-free at 877-817-5730.

  • Why should I become a PivotPlanet Advisor?

    For lots of reasons, but primarily:

    • - To earn supplemental income
    • - To make a difference in people's lives
    • - To gain valuable credibility in your field

    What are the criteria to become a PivotPlanet Advisor?

    You will make a great PivotPlanet advisor if you:

    • - Love what you do and want to share your knowledge with others
    • - Have worked in your field full-time for a minimum of five (5) years
    • - Are able to advise PivotPlanet clients via live, one-hour video and phone sessions (with the option to provide full-day and half-day mentorship sessions in person at your place of work)
    • - Are able to sign-off on PivotPlanet's Terms and Conditions

    How will I share my expertise?

    • - Phone (or voice-only Skype)
    • - Video (via Skype, FaceTime or another video service)
    • - In-person full-day or half-day mentorship sessions at your place of work (optional)

    What do I have to do to schedule my time with a PivotPlanet client?

    You just need to follow four easy steps:

    1. You will receive an email from a prospective client via PivotPlanet requesting a one-hour live video or phone conference. They will provide up to 10 times and dates that work for their schedule. (If they request a full-day or half-day mentorship session, they will work directly with PivotPlanet to schedule that in-person meeting with you.)
    2. You will suggest three one-hour time slots for the conference based on the client's preferences.
    3. The client will accept and book one of the suggested time slots.
    4. Your email address will now be shared with your client such that you may set up your phone or video conference. The contact information you share to conduct that conference is up to you – it can be your Skype ID, your FaceTime address or your phone number. Your email address will be shared only with your client, and only after you've acknowledged the conference request, and it has been booked and paid for by the client.

    What if I'm not tech savvy?

    No problem. The easiest option is to choose a voice conference, conducted via your home or mobile phone number. You can also have voice-only calls via Skype [Click here to download Skype]. Video conferences can take place via Skype, FaceTime or any other video conference service - you'll work with your client to pick the method that's best for you both. If you are planning a video conference, you'll need broadband Internet service, a camera on your computer, and software such as Skype.

    What are the system requirements?

    To have a video conference with a client, you'll need video conferencing software such as Skype [Click here to download Skype], a webcam, a microphone and speakers. For a voice conference, you can either use Skype with your computer's microphone and speakers, or your personal phone.

    For Mac users, we support Chrome, Firefox and Safari. For Microsoft Windows users, we support Firefox, Chrome and Internet Explorer 8 and Internet Explorer 9. We strongly recommend that you update your web browser to the latest version:

    Do I need to share my email, phone number or Skype address?

    Your email address will be shared with your client such that you may set up your phone or video conference. The contact information you share to conduct that conference is up to you – it can be your Skype ID, your FaceTime address or your phone number. Your email address will be shared only with your client, and only after you've acknowledged the conference request, and it has been booked and paid for by the client.

    How is my expertise priced?

    You're the boss! You set your hourly and daily pricing. For example, a bakery owner might set her video sessions at $50 per hour. An LA-based TV producer may charge $500 per day for his in-person mentorship.

    How much money can I make providing my expertise on PivotPlanet?

    The more you market yourself via your social network, the more supplemental income you will make.

    Does PivotPlanet take a cut of my earnings?

    We add margin to your advising fee to form a retail price and we deduct a small bill processing and marketing fee from your advising fee.

    How do I get paid?

    On a monthly basis, PivotPlanet pays all advisors for bookings from the previous month.

    Will I get to edit my advisor bio and pricing that will be posted on the PivotPlanet website?

    Absolutely. And it can be updated at any time.

    Will my clients be able to publicly rate my ability to share my knowledge on PivotPlanet?

    Absolutely. This provides you fantastic credibility and cachet; in your field.

    Will I need to sign-off on some Terms and Conditions?

    Yes. You need to agree to our Terms and Conditions at the time of your application to become an advisor.

    I'm a business owner. What if a prospective client wants to start a business in my hometown? Do I have to provide my expertise to anyone who requests?

    If you get a request from someone who is local, you might suggest they reach out to someone in another city. People will understand and respect your decision to not mentor someone who may become your direct, local competition.

    What if my client or I am late for a session?

    We use the "personal trainer" model for dealing with tardiness or cancelation. If you are more than 15 minutes late or you cancel within an hour of your session, you need to reschedule with your client and make up any additional lost time and then some. We ask that you provide an additional 30 minutes of pro bono consultation for being late or canceling at the last minute.

    If your client is more than 15 minutes late or cancels within an hour of your session, they lose that session. You do not need to credit them for your valuable time.

    There are exceptions to every rule. If an emergency occurs, both parties should be accommodating and use good sense.

    Once I establish a relationship with a client, do I still use PivotPlanet for additional sessions with them?

    Yes. There are four reasons why you want to book your client transactions through PivotPlanet. First, we are your ongoing marketing platform and source for new clients. Second, we are your bill-processing arm ... you don't have to worry about waiting for a client's check to clear or set up your own way of taking credit cards. Third, you gain more credibility and cachet in your field by having your clients rate your expertise on PivotPlanet for future clients to see. Finally, we charge you only a small bill-processing fee. If you work around our agreement, we will remove your profile from PivotPlanet.com and you will lose the opportunity of earning supplemental income and sharing your expertise through PivotPlanet.

    I'm a career coach (or life coach, or consultant) — can I be an advisor?

    Thanks for your interest in PivotPlanet! We do not have coaches or consultants on board PivotPlanet as advisors since coaches and consultants do not work in the actual professions in which our clients are exploring. However, we do partner with coaches and consultants for workshops, classes and speaking engagements. If you would like to incorporate PivotPlanet into one of your upcoming workshops, classes or speaking engagements, please email us at hello@pivotplanet.com with your name, company name, website and phone number and we will be happy to have a conversation with you.

    Have other questions we didn't answer here?

    Please email us at hello@pivotplanet.com or call us toll-free at 877-817-5730.